FREQUENTLY ASKED QUESTIONS
Can you accommodate a service of process or filing outside of california?
Yes. We are connected with process servers and runners state and nationwide. We are also connected with International Process Servers through the Hague Convention. Our state and nationwide relationships are long term and strong within the industry.
WHAT IS THE TURNAROUND TIME TO RECEIVE A PROOF OF SERVICE?
A signed Proof of Service is returned to your office within 24 hours of service being complete. On Same Day Services, you are guaranteed status same day as service and a Proof of Service at that time or within 24 hours of completion.
DO YOU HAVE AN ONLINE PORTAL PLATFORM?
Yes. You have the ability to place orders online, track status and receive all necessary information through the online portal system. eFilings are also submitted through this same platform. You have the availability to submit eFiling from your desktop or our staff can submit filings on your behalf.
AM I ABLE TO SPEAK TO A LIVE PERSON IF I HAVE A QUESTION?
Yes. Your customer service experience is personalized to best accommodate your needs. We can interact solely through the online portal or via email. We have staff available during business hours for any conversation that may need to take place.
ARE YOU ABLE TO AFFECT SAME DAY REQUESTS?
Yes. We will diligently receive confirmation from the process server or the runner to ensure timely completion of your request. Detailed and open communication is guaranteed.
HOW DO I SEND YOU MY DOCUMENTS FOR SERVICE OF PROCESS OR FILING?
You can submit your documents via the online portal or in PDF format via email. The online portal provides confirmation of receipt and we will also always confirm receipt if sent via email.